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Privacy Policy

This Privacy Policy explains how Slotspalace Casino collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact support. We aim to handle information fairly, transparently and securely. By using the website, you acknowledge that your information may be handled as described below. This policy applies to players accessing the site from Australia and should be read together with our other website terms and policies.
Slotspalace Casino operates under a licence from the Curacao Gaming Authority and a licence from the Comoros AOFA (reference ALSI-202411077-FI2), with SSL encryption and independently tested RNGs across the platform.

Information we may collect

The information handled by an online casino generally depends on how you use the website and the services available to you. We collect information provided directly by you, information generated when you use the site and information received from service providers where this is necessary for legitimate operational, security or legal purposes. We seek to collect information that is relevant to these purposes and avoid collecting more than is reasonably required.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, password, email address, telephone details and account preferences. We may also keep records of messages, requests and other information you provide when contacting customer support.

Identity and verification information

To verify identity, age and eligibility, and to help prevent fraud, money laundering and unauthorised activity, we may request identity documents or other verification information. This may include documents that show your identity, date of birth, address or source of funds where appropriate. Verification information is handled only for relevant operational, security and legal purposes.

Payments and transactions

We may record deposits, withdrawals, wagers, winnings, account balances, payment method details, transaction references and related payment checks. Payment providers may process payment information under their own privacy notices. We generally use transaction records to operate your account, process payments, investigate disputes, identify unusual activity and meet applicable obligations.

Device, usage and cookie data

When you visit the site, technical information may be collected automatically. This can include your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times, referral information and information about how you interact with the website. We may also use cookies and similar technologies to remember preferences, support website functions, understand performance and help protect the service.

How and why information is used

Personal information is used for purposes connected with providing and managing casino services. The purposes may include the following:

  • Creating, maintaining and administering your player account.
  • Confirming your identity, age and account information.
  • Processing deposits, withdrawals, payments and other account transactions.
  • Providing games, website features, customer support and other requested services.
  • Communicating with you about your account, service messages, security matters and important changes.
  • Carrying out verification, anti-fraud, anti-money laundering and responsible gambling checks.
  • Monitoring activity, detecting suspicious behaviour and preventing unauthorised access, abuse or other harmful conduct.
  • Improving website functionality, content, performance, security and user experience.
  • Understanding general usage trends through aggregated or de-identified information.
  • Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.
  • Meeting legal, regulatory, tax, accounting, dispute-resolution and record-keeping requirements.

We may use automated tools to assist with security, verification, fraud detection and account monitoring. These tools may identify patterns that require further review. Where appropriate, you may contact us to ask about a privacy matter or raise a concern regarding the handling of your information.

Marketing communications

If you have agreed to receive promotional communications, we may send information about games, offers, news or features through available communication channels. You can withdraw marketing consent at any time by using an unsubscribe option in a message, changing available account preferences or contacting us using the details in the data rights section. Service and security messages may still be sent when they are necessary to operate or protect your account.

Sharing, security and retention

We may share relevant information with carefully selected service providers that help operate the website and provide associated services. These providers may support hosting, payment processing, identity verification, fraud prevention, customer support, analytics, communications, technical maintenance or security. They should receive only information relevant to the service they provide and are expected to handle it in accordance with applicable privacy and security requirements.

Information may also be disclosed where reasonably necessary to protect players, the website or other people; investigate suspected fraud or unlawful activity; respond to legal requests; resolve disputes; enforce applicable terms; or support a business transfer or organisational change. We do not treat personal information as publicly available simply because it has been provided to us.

Keeping information secure

We use reasonable administrative, technical and organisational measures to protect information from unauthorised access, loss, misuse, alteration or disclosure. Security measures may include access controls, authentication processes, monitoring, encryption where appropriate and staff or provider procedures. No online transmission or storage system can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention of information

We keep information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of in accordance with our procedures.

International handling

Some service providers may handle or store information in locations outside Australia. Where this occurs, reasonable steps are taken to support appropriate protection and lawful handling. By using the website, you understand that information may be processed by providers involved in delivering, securing and supporting the service, subject to applicable requirements.

Cookies and similar technologies

Cookies are small files placed on your device when you visit a website. Some are necessary for functions such as account access, security, session management and navigation. Other cookies may help us understand website performance, remember settings, measure usage or support relevant communications. Similar technologies, such as pixels or local storage, may be used for related purposes.

You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not operate correctly or some preferences may not be remembered. Browser controls differ, so please check the help information for your chosen browser. Cookie choices may need to be repeated if you use a different browser or device.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of inaccurate or incomplete information, asking for deletion of information where it is no longer required or where deletion is otherwise available, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, or to ask a question about this Privacy Policy, contact support@slotspalacecasino.top. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or making changes, in order to protect your account and prevent unauthorised requests.

We will review and respond to privacy requests within a reasonable period, subject to applicable requirements and any necessary verification. A request may be limited or declined where fulfilling it would affect another person’s privacy, compromise security, conflict with legal record-keeping duties, or interfere with the prevention and detection of fraud or other prohibited activity. If a request cannot be completed in full, we will explain the relevant reason where permitted.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from its stated effective date. We encourage you to review this page periodically so you remain informed about how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy, where permitted.