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Terms & Conditions
1. General Terms and Acceptance
These Terms & Conditions apply to the Slotspalace Casino website, its services, games, promotions, content and related functionality. They form a binding agreement between you and the operator of the website. If you do not agree with any part of these Terms, you must not use the website or its services.
The website is intended for people who are legally permitted to access online gambling services in their place of residence. You are responsible for checking whether online gambling is lawful for you before using the website. Laws may differ between Australian states and territories and may change over time. You should obtain independent legal advice if you are unsure about your eligibility.
You must be at least the minimum legal gambling age that applies to you and must provide accurate information when requested. You must not use the website if you are underage, self-excluded, subject to a gambling restriction that prevents access, or otherwise prohibited from using online gambling services.
We may update these Terms from time to time. Changes may be made to reflect legal requirements, operational needs, security measures, new services or changes to the website. The updated version will apply when published, unless a later effective date is stated. Continuing to use the website after an update means that you accept the revised Terms.
- You must use the website lawfully and honestly.
- You must not allow another person to use your account.
- You must follow any game-specific rules, promotional terms and instructions shown on the website.
- You must not attempt to bypass security, verification, responsible gambling or access controls.
- You must read all relevant information before making a deposit or placing a wager.
2. Accounts, Verification and Security
Some services may require you to create an account. You may only create and use an account for yourself. The information supplied during registration, verification and account use must be complete, current and truthful. You must promptly update information if it changes or if we ask you to confirm it.
We may request documents or other information to verify your identity, age, location, source of funds or eligibility. Verification checks may be required before access to particular services, the processing of transactions or the release of funds. If you do not provide requested information, or if the information cannot be verified, we may restrict, suspend or close the account in accordance with applicable requirements.
You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity results from our failure to apply reasonable security measures. You must notify us as soon as possible if you believe that your account has been accessed without permission, your login details have been lost, or any account information is incorrect.
You must not create multiple accounts, use another person’s payment method without permission, provide misleading information, or use the account for commercial, unlawful or fraudulent purposes. We may investigate unusual activity and may delay action while checks are completed. Where permitted by law, we may cancel transactions, withhold access to services or take other appropriate action if we reasonably suspect misuse, fraud or a breach of these Terms.
Account closure and suspension
You may ask for your account to be closed or restricted. We may also suspend or close an account where required for security, compliance, responsible gambling, operational or legal reasons. Account closure does not remove obligations that arose before closure, including obligations relating to pending transactions, investigations or disputes. Any remaining balance will be dealt with subject to verification, applicable law and any lawful adjustment.
3. Deposits, Withdrawals and Gaming
Available payment methods, minimum or maximum transaction amounts, processing arrangements and any applicable conditions may be displayed on the website and may change. You should review the information shown before making a transaction. Payments must generally be made using a method held in your name or otherwise authorised for your use. We may reject or reverse a transaction that does not satisfy security, verification or payment requirements.
You must not deposit money obtained unlawfully or use the website to move funds for another person. We may carry out checks relating to payments and financial activity. A transaction may be delayed while information is reviewed. We do not guarantee that every payment method will be available at all times, and third-party payment providers may apply their own terms, fees or processing requirements.
You are responsible for confirming that a wager has been accepted before relying on it. A wager may not be accepted if there is insufficient balance, a technical problem, a market or game closure, an account restriction or another valid reason. If a bet or game round is affected by an obvious error, system fault, interruption or other material irregularity, we may review and correct the outcome in a fair and lawful manner.
Game results and account records may be recorded electronically. Subject to applicable law and the correction of clear errors, our records will generally be used to determine the status of an account, transaction or game round. You should check your account activity and report any suspected error as soon as possible.
Promotions, bonuses and promotional campaigns may be subject to separate terms. Those terms will explain any eligibility requirements, qualifying activity, expiry conditions, restrictions and other applicable rules. If promotional terms conflict with these Terms, the specific promotional terms will apply only to the relevant promotion, unless prohibited by law.
4. Responsible Gambling, Website Use and Legal Information
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only gamble with money you can afford to lose. Set a budget and time limit before you start, take regular breaks and never gamble while affected by alcohol, drugs, stress or strong emotions. Chasing losses can increase harm and is not a reliable way to manage money.
Responsible gambling tools and support options may be available through the website. These may include deposit or spending controls, time reminders, account breaks, self-exclusion and access restrictions. You can contact the website through the available support channels to ask about the options that apply to your account. If gambling is causing concern, consider speaking with a qualified support service, health professional or trusted person.
The website may contain links to third-party websites, payment services, software providers or support resources. These third parties operate under their own terms and privacy practices. We are not responsible for content, availability, security or services provided by an external website. You should review third-party terms before using an external service.
All website content, including text, graphics, designs, software, trade marks and other materials, is owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, modify, distribute, reverse engineer, interfere with or commercially exploit website content without permission.
We aim to keep the website available and accurate, but access may occasionally be interrupted by maintenance, updates, technical faults, telecommunications problems, security events or circumstances outside our reasonable control. We may change, suspend or withdraw any part of the website without creating an obligation to provide a particular service indefinitely.
Nothing in these Terms is intended to exclude, restrict or modify any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian consumer law. To the extent permitted by law, we are not responsible for loss arising from your misuse of the website, inaccurate information supplied by you, unauthorised access caused by your failure to protect account details, or events outside reasonable control.
Our handling of personal information is explained in the website’s Privacy Policy. By using the website, you acknowledge that information may be collected, used, stored and disclosed as described in that policy and as otherwise permitted or required by law.
If you have a question, complaint or concern about these Terms, your account or a transaction, please use the contact or support method provided on the website. We may request information needed to identify your account and investigate the matter. Complaints will be considered in accordance with the applicable process and legal requirements.
If any part of these Terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to operate. A failure to enforce a provision immediately does not mean that the provision has been waived. These Terms, together with any documents expressly referred to in them, represent the agreement governing your use of Slotspalace Casino, subject to rights that cannot be excluded under applicable law.