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Responsible Gaming
Gambling should remain entertainment
Online casino games are based on chance, and outcomes cannot be predicted or controlled. No strategy, system or pattern can guarantee a win. Previous results do not affect future results, and a losing session does not mean that a win is due. You should only gamble with money you can afford to lose after your essential living costs and other financial commitments have been covered.
Set a personal budget before you begin and treat that budget as an entertainment expense. Once your budget has been used, stop playing rather than adding more funds. Do not use money intended for rent, bills, food, education, savings or other necessities. Gambling with borrowed money, credit intended for essential expenses or money belonging to someone else can increase financial and personal harm.
- Decide how much time and money you can spend before starting a session.
- Keep gambling separate from essential household finances.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Never chase losses by increasing stakes or continuing to play for longer.
- Do not gamble as a way to earn income or recover financial losses.
- Remember that stopping is always an appropriate choice, whether you are winning or losing.
It can be helpful to keep a personal record of deposits, withdrawals, time spent playing and the emotions you experience during sessions. Reviewing this information regularly may help you identify changes in your behaviour before they become difficult to manage.
Recognising signs of gambling harm
Gambling can become harmful when it starts to affect your finances, relationships, work, study, health or general wellbeing. Harm does not depend only on the amount of money lost. Spending more time thinking about gambling, feeling unable to stop or hiding your activity may also be signs that additional support would be useful.
- You gamble for longer or spend more than you planned.
- You frequently try to win back money you have lost.
- You feel restless, irritable or anxious when you cannot gamble.
- You borrow money, sell belongings or miss payments to fund gambling.
- You hide gambling activity, deposits or losses from family and friends.
- You reduce time spent on work, study, relationships or other interests.
- You gamble to escape stress, sadness, loneliness or other difficult feelings.
- You have tried to cut back or stop but have not been able to do so.
- Gambling causes conflict, financial pressure or concern for people close to you.
If any of these signs feel familiar, consider taking a break and speaking with someone you trust. You do not need to wait for a serious problem before asking for help. Early support can make it easier to regain control and protect your finances, relationships and wellbeing.
If gambling is causing immediate financial, emotional or personal danger, stop gambling and seek urgent assistance from an appropriate emergency or health service. If you are in Australia, independent gambling support services are available nationally and in each state and territory. These services can provide confidential advice, counselling and information for people who gamble as well as their family members and friends.
Tools for safer play
Slotspalace Casino may make account and gaming controls available to help you manage your activity. Depending on the account features available to you, these controls may include deposit limits, loss or wagering limits, session reminders, time limits, reality checks, temporary breaks or account closure. Restrictions are intended to support your decisions and should be set before gambling whenever possible.
Set limits before you play
Choose limits that reflect your personal circumstances and that you can follow without difficulty. A limit should not be treated as a target or an amount you are expected to spend. If a limit is reached, stop playing and do not attempt to bypass it by opening another account or changing your settings.
Take a break
A temporary break can help you reset your routine and consider how gambling fits into your life. During a break, avoid using another account or gambling service to continue playing. Use the time to review your budget, speak with a support person and take part in other activities.
Self-exclusion and account closure
If you want to stop gambling, you can request account closure or self-exclusion through the available account support process. Self-exclusion is a serious restriction intended to prevent access for the selected period or until the relevant process has been completed. Follow the instructions provided and do not attempt to create or use another account during self-exclusion.
Requests for limits, breaks, self-exclusion or closure may be handled in accordance with applicable requirements and the relevant account procedures. Some restrictions may not be reversible immediately. If you are unsure which option is suitable, choose the strongest restriction that matches your needs and seek independent advice.
Protecting yourself and getting help
You are responsible for keeping your account information secure and for making sure that gambling remains within your personal limits. Do not share your password, payment details or account access with another person. Use account controls honestly and avoid opening additional accounts to avoid a restriction. If you believe another person has accessed your account, stop using it and contact the available customer support channel through the website.
Gambling should not be used by people under the applicable legal age. Adults should take reasonable steps to prevent children and other unauthorised people from accessing gambling accounts or devices. Keep login details private, use suitable device security and consider parental or household controls where appropriate.
Independent help is available if you are concerned about your own gambling or someone else’s gambling. In Australia, you can contact a recognised gambling counselling or support service in your state or territory. Independent financial counselling may also help with budgeting, debt concerns and planning after gambling losses. Support is available for family members and friends, even when the person gambling is not ready to seek help.
- Stop gambling and avoid depositing further funds.
- Use an available limit, break, self-exclusion or account closure option.
- Tell a trusted person what is happening and ask them to support your plan.
- Review bills, debts and essential expenses before making any financial decision.
- Contact an independent gambling support or financial counselling service.
- Seek urgent health or emergency assistance if you feel unsafe or at risk of harming yourself or another person.
The most important step is to act early. Responsible gaming is an ongoing process, and asking for help is a practical decision rather than a failure. Slotspalace Casino encourages players to use the safeguards available to them and to seek independent support whenever gambling no longer feels manageable or enjoyable.